My Policy as The Undercover Client
1. I am an actual
guest/client/patient and
I pay for your service out of my own
pocket,
not with insurance. (This allows me to be objective and
avoid conflicts of interest.)
2. For out-of-town assignments
I charge $75 per hour driving time to and from the
assignment. I do this because I cannot work when I'm
driving - no phone calls while moving.
3. If the
location assignment is a hotel, I do not charge for
hotel expenses.
4. The day I charge you for involves
research and preparation,
arrival, waiting and observation, the
actual appointment,
report writing, and
delivery of recommendations for improvement and where
I saw excellence. One day - 8 hours - is usually
sufficient, unless agreed upon in advance.
5. The
report usually follows within 2
days. Your
final payment follows within 2 days of receipt of my report.
6. I don't reveal information or identity of clients
without their
written permission.
7. I can sign
letters of non-disclosure when requested by past and
current clients.
8. I do not sign letters of non-disclosure when I am
not acting as undercover client and
I have paid for the service rendered.
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Andrea Reynolds, Suite
647, 2501 West 12th Street, Erie PA 16505