How to Address Difficult Behaviors and
Personalities
Andrea's Seminar
E-Manual:
Stand Up!
...and address others' critical, manipulative, and
controlling behavior
This was a course I created and conducted
for over two years at a hospital (Hamot, Erie PA). Many of
the "students" were professional medical staff who needed
some assertiveness training to help them stand up to
various bosses, adminstrative staff, patients, and
patients' families. (If you've seen E.R., you get the
picture.) You can now have all the course notes, revealing
exercises, and very specific tips and insights I provided
to the class over 3 and 4 weeks.
Contents
- What intimidates me? (What weakens your confidence?)
- About me... (Insight into your current approach)
- My goals for this class (Plan for your success)
- Confidence Quiz (Tells you how confident your are today.)
- 20 Positive Things About Me (Raises your confidence level)
- Things I can do to increase my confidence level (Checklist)
- Quiz: Victims and Assertive People (What does you behavior say?
- My Personal Rights (A quiz)
- Personal Bill of Rights (24 Rights to Own)
- Behavior Styles in Confronting Situations (Passive, Aggressive, Assertive, Passive-Aggressive)
- Types of Criticism (4 Types defined)
- Some Ways to Respond to Criticism (6 ways to try)
- How to Confront Assertively (5 Step approach)
- Assertiveness Skills (9 responses to blocking gambits)
- Blocking Gambits (9 obstacles to healthy disagreement)
- Strategies for Assertiveness (18 smart ideas)
- How to Complain (5 tips, 11 great examples)
- 14 People Skills I Can Develop (14 smart strategies for everyday life)
- Ways to Say NO! (8 to get you started)
- Seven Steps to Successful Change (works for healthy living too)
- Reading List (17 classic books for further reading)
- Appendix: 15 questions for discussion
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